At Natty Auto Parts, customer satisfaction is a top priority. We stand by the quality of our used parts and want you to feel confident in your purchase. Please review our return and refund terms below.
Eligible Returns
We accept returns on most parts within 30 days of delivery or pickup, provided the following conditions are met:
- The part is in the same condition as when sold (unmodified, uninstalled, and undamaged)
- You provide proof of purchase (order number, invoice, or receipt)
- The return is requested within the 30-day window
Non-Returnable Items
The following items are not eligible for return unless defective:
- Electronic or electrical components (e.g., sensors, control modules)
- Special-order parts
- Items sold “as-is” or marked “final sale”
- Installed, altered, or damaged parts
Return Process
- Contact Us
Email or call us to initiate a return. Please include your order number and the reason for return. - Return Authorization
We’ll provide return instructions and shipping info. Unauthorized returns may be rejected. - Shipping the Item
- Buyers are responsible for return shipping costs, unless the item was incorrect or defective.
- We recommend using a trackable shipping method and insuring the package.
- Inspection & Refund
- All returned items are inspected upon arrival.
- Refunds are issued to the original payment method within 5–7 business days after approval.
Damaged or Incorrect Items
If your order arrives damaged or the part is not what you ordered:
- Notify us within 48 hours of delivery
- Provide photos of the part, packaging, and shipping label
- We will cover return shipping and send a replacement or issue a full refund
Warranty Returns
Most parts include a 30-day limited warranty. If your part fails due to a defect (not improper installation or misuse), contact us for a warranty replacement or refund.
Contact Us for Returns
Have a return or refund request? Reach out to our team directly.